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Registering an account
We aim to ensure your shopping experience is as easy and secure as possible. Firstly you need to register an account with us. This us a very simple process and will ensure you can make orders quickly and safely. Once you have created your account, browse the site; either using the categories listed down the side, our search function, or by looking at our most recently added products. Select your size, and add the item to your cart. Once you have finished shopping simply go to the checkout, choose the method of shipping you would like and continue to payment. If you are happy with the order, confirm the payment and the item(s) will be dispatched to you.

Order confirmation

If your order is successful you will receive an automated email to confirm your order has been received, and is being processing. This means the payment was successful, however if an item is not in stock, or we see there may be a security issue with the payment, we will contact you as soon as possible to resolve the situation. If the product is in stock and there are no other problems, you will receive an email confirming your item(s) have been dispatched.

Changing/cancelling an order

We are happy to change or cancel orders in accordance with ‘Distance Selling’ regulations. If your order has been placed, but not dispatched, we will make the change or cancellation straight away if possible. If you have received your goods then we are happy to cancel or make changes in accordance with the ‘UK Distance Selling Regulations’, and our Returns Policy.

My order hasn't arrived

If an order has not arrived when you were expecting it, we recommend first checking the email account your Plastic Society account is registered with. Any updates in status will be passed on via email, as it is our primary mode of contact. If you have not received any email updates, contact us and we will follow up the progress of your delivery.

Responding to queries

We try to respond to any queries as quickly as possible, however sometimes there may be delays. As a small independent company we occasionally receive multiple queries at peak times. Therefore we ask for your patience, we will get back to you as soon as we can.

My order is damaged

If for some reason your order contains a damaged item please contact us immediately and they will assist you in returning the item. After we receive the item we will be happy to replace it, offer an alternative, or offer a refund. However, we cannot accept returns if the item has been worn or washed.

My order is incorrect

If you have been sent the wrong item please follow the returns procedure and return it to us. We will send the correct item back out to you and reimburse any costs you may have incurred in sending the incorrect item back to us. If the item is out of stock for any reason, we will contact you to arrange an alternative.

Returning an item

We will try to handle your return as quickly as possible, and you will be notified by email when the return has been processed. We recommend that to make a note of the shipping reference provided to you when you send the items back. This will allow you to track your parcel at every stage of delivery, including when we receive it. However, please feel free to contact us to check if we have received your return.

My order is incomplete

If an item is found to be missing from your order this will likely be due to the fact that the item was out of stock. In this case you will have received an email stating this and/or your invoice will be marked as being part complete, and you will have been refunded for the item that was not in stock. If this is not the case, please contact us and we will do all we can to address the issue.

Shopping with Plastic Society is 100% safe and secure